Wipro Walk-In Drive Event 2018-Wipro Technical Service Desk Walkin drive for Experienced on 22nd September 2018 @ Mumbai and Pune

About the company: Wipro Limited is an Indian Multinational Information Technology Services corporation headquartered in Bangalore, India. In 2013, Wipro demerged its non-IT businesses into separate companies to bring in more focus on independent businesses global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Company website: http://www.wipro.com/

Quick Intro About Job

Company Name    Wipro
Job Position Technical Service Desk
Experience 0-1 years
 Not Mentioned
Qualification B.E/B.TECH/Any Degree
Job Location Airole Pune
Event Date 22nd September 2018
Industry  IT
Event Location Mumbai and Pune
Source Wipro Careers

Apply For Wipro Walk-In  Drive 2018 – Technical Administrator IT Infra Service Desk Openings

Job Title:  Administrator – IMS – Service Desk Infra Support-L3.1

Job Description:

  • Service Desk Analyst L1
    • The Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW.
    • The incumbent will receive calls during the assigned period and adhere to break schedules and use the appropriate Aux as applicable.
    • He/She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the incidents
    • Incident Management
    • Prepare incident MIS as per requirements.
    • Ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable).
    • Routing / Chasing of tickets with other PRG s.
    • Proactive Remedy Queue Management.
    • Problem Management.
    • Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation.
    • Creating child tickets and tagging them with problem ticket.
    • Tracking resolution and updating KB.
    • Callback the user and confirm resolution (where ever applicable)
    • Administrative Task
    • Proactive Remedy Queue Management

Minimum Experience Required: 3-5 YEARS 

Language Skills: English Language

Work Location: Airoli

Eligibility: Any degree( B.tech, BE, MCA,Diploma,B.Sc , B.Com ,  BCA , BA , M.Sc , )

Mandatory Skills: TIS Service Desk

Key Skills:

  • Candidates should have excellent communication skills.
  • Language Skills: English Language

Walk-in Locations: Mumbai, Pune

How to apply Wipro walk-in Interview

All the interested and eligible candidates can apply for walkin drive through below quick link

Register ASAP

Walk-in Date & Venue: Mumbai Location

  • Wipro Ltd, 7th Floor,
  • A Wing, Kensingtone Tower,
  • Hiranandani, Powai, Mumbai.
  • Date: 22-SEP-2018.

Walk-in Date & Venue: Pune Location

  • Plot No.31 MIDC,
  • Pune Infotech Park,
  • Ph-2 Hinjewadi, Pune,
  • Maharashtra 411057.
  • Date: 22-SEP-2018.

Reference:  Wipro Careers

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