About Company: TIBCO Software empowers businesses to their digital destinations by interconnecting everything in real-time and providing augmented intelligence for everyone, from business users to data scientists. With more than 10,000 customers, 3500 employees located in over 30 countries, TIBCO has retained the speed and agility of a start-up. We value and encourage new ideas, direct communication, out-of-the-box thinking, risk-taking and creative problem-solving.

Quick Intro About Tibco Off Campus Recruitment Drive 2020
Company Name
TIBCO Software India Pvt Ltd
Job Position  Junior Support Engineer
Experience 0 – 3 Years
As Per Company Standards
Qualification B.E/B.Tec/MCA
Job Location
Last Date ASAP

Below are the complete details about TIBCO Off campus Recruitment Drive 2020 i.e Eligibility Criteria, Education, Application Process, Selection Process and Interview Process.

Apply Online to TIBCO Off Campus Recruitment Drive 2020, Hiring B.E/B.Tech/MCA Freshers As Support Engineer, TIBCO Recruitment/Jobs in Pune

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Job Description

We’re looking for people who want to make a difference doing a job they love dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, new-idea-driven environment. We value hard work and provide new opportunities to grow, learn, and excel. TIBCO India is hiring B.E/B.Tech/MCA Freshers As a Junior Support Engineer in Pune Location.

  • Job Position: Junior Support Engineer
  • Job Location: Pune.
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Role Overview

The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this worldwide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products.

Role and Responsibilities
  • Provide phone/email/webex consultation to debug customer problems of low to medium complexity.
  • Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base.
  • Understand the product issues reported by the customer and reproduce it locally in the support lab.
  • Work with the senior members in the group to provide workarounds for the customer reported issues.
  • Escalates Service Requests (SRs) to senior members in the group when unable to overcome obstacles.
  • Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
  • Create Change Requests (CRs) for the defects/enhancements reported by the customer. Learn the technologies required for supporting the TIBCO product.
  • Learn other TIBCO products that are required for a better understanding of the TIBCO product that the support engineer is working on.
  • Create KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
  • May need to work in the early morning shift (5 am – 2 pm IST) or EMEA shift (12:30 pm – 9:30 pm IST) on a rotation basis.
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TIBCO Off Campus Drive 2020 Eligibility, Educational, Experience Details
  • Academic and professional qualifications
    • BE /MCA in Information Technology, Computer Science or related field.
    • Excellent academic record throughout.
  • Experience:
    • Candidate should have at least 0-3 years of experience in relevant support profile.
    • TIBCO experience is plus.
Required Candidate Profile
  • Superior verbal and writing skills.
  • Learning new technologies and learning them quickly -Exceptional multi-tasking skills and being able to manage different responsibilities pertaining to this role.
  • High attention to detail and the ability to articulate complex concepts.
  • Ability to handle demanding and difficult customers and their expectations.
  • Well-developed organizational skills, a detail orientation, and the ability to work both independently and as part of a team are essential.
  • Deep academic knowledge or hands-on experience of -Databases, queries, data manipulation, data integration.
  • Programming/Scripting (Shell, Perl etc.).
  • Windows administration and debugging experience with several of the following: .NET, XML/XPATH, JSON, Message Queue, Web services, networking, TCP/IP, HTTP, SOAP, REST, (nice to have
How to Apply or Register for TIBCO Off Campus Recruitment 2020 Drive

All the Interested and eligible candidates can apply for TIBCO Off-Campus Recruitment Drive 2020 through the link below.

Information & Apply Link
Apply Link
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