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Quick Intro About IBM Off Campus Freshers Recruitment Drive 2020
Company Name
IBM India Private Limited
Job Position
Technical Support Associate
Experience
0 – 2 Years
Salary (Annum)
As Per Company Standards
Qualification
B.Tech/BE
Eligible Batch
2018 & 2019
Job Location
Across India
Last Date To Apply
ASAP
Company Website
www.ibm.com/in-en
Below are the complete details about IBM Off Campus Freshers Recruitment Drive 2020 i.e Eligibility Criteria, Qualification, Application Process, Selection and Interview process.
Apply to IBM Off-Campus Recruitment Drive 2020 – Hiring B.E/B.Tech Freshers Graduates As Technical Support Associate, IBM Jobs in Hyderabad
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. To lead in this new era of technology and solve some of the world’s most challenging problems.
As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.
Your Role and Responsibilities
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers.
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service.
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution.
Provide direct technical assistance to customers via phone, email, and chat.
Eligible Streams: Computer Science Engineering / Computer Engineering /Information Science and Engineering / Information Technology / Electrical and Electronics Engineering / Electronics and Communication Engineering / Electronics and Instrumentation/ Information and Communication.
Education Completion Year: 2018, 2019.
Experience: Minimum 0 to 2 years of experience in Technical Support role.
Attributes, Required skills
The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.
You’ll have access to all the technical and management training courses to grow your expertise.
You’ll learn directly from expert developers in the field; our team leads love to mentor.
You have the opportunity to work in many different areas to determine what really excites you.
Required Technical and Professional Expertise
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Knowledge in commercially standard software applications and major desktop operating systems.
Preferred Technical and Professional Expertise
Awareness of basic networking concepts and technologies.
Identify basic hardware parts and aware of basic hardware concepts.
User-level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning/probing skills, as relevant to the issue and level of the caller.
See opportunity and implement process improvements.
Ability to meet a set of defined account agent productivity measurement.
Willingness to work in rotation shifts.
How to Apply for IBM Off Campus Drive Recruitment 2020
All the eligible students as per the criteria mentioned are required to submit the online registration form at the bottom of this page.
Required Technical and Professional Expertise